What information do we collect?

We collect information from you when you subscribe to our newsletter. When ordering or registering on our site, you may be asked to enter your details: name, e-mail address, postal address or telephone number. You may, however, also visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

To improve your experience — your information helps us to better respond to your individual needs.
To improve our website — we continually strive to improve our website offering based on the information and feedback we receive from you.
To improve customer service — your information helps us to respond more effectively to your customer service requests and support needs.
To send periodic e-mails — the e-mail address you provided for order processing is used exclusively to send you information and updates pertaining to your order.

Note: if at any time you would like to unsubscribe from future e-mails, you can find detailed unsubscribe instructions at the bottom of each e-mail.

How do we protect your information?

We implement a range of security measures to guarantee the safety of your personal information.

Do we disclose any information to third parties?

We do not sell, trade or transfer personal information to third parties. This does not apply to trusted third parties who assist us in operating our website, our business or in serving you, as long as those parties agree to keep this information confidential. We will, however, release your information when we believe release is necessary to comply with the law, enforce our terms, or protect our or others' rights, property or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising or other uses.

Third-party links

Occasionally, at our discretion, we include offers, products or services from third parties on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about our site.

Childrens Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act); we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed at people who are at least 16 years old or older.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your consent

By using our site, you consent to our privacy policy.

Changes to our privacy policy

If we decide to change our privacy policy, we will post those changes on this page.

Privacy statement

This privacy statement was last updated on 9 March 2025 and applies to citizens and legal permanent residents of the European Economic Area and Switzerland.

In this privacy statement, we explain what we do with the data we obtain about you via https://www.tracktime.be. We recommend that you read this statement carefully. In our processing we comply with the requirements of privacy legislation. That means, among other things, that:

we clearly state the purposes for which we process personal data. We do this by means of this privacy statement;
we aim to limit our collection of personal data to only the personal data necessary for legitimate purposes;
we first ask for your explicit consent to process your personal data in cases where your consent is required;
we take appropriate security measures to protect your personal data, and we also require this from parties that process personal data on our behalf;
we respect your right to access, correct or delete your personal data at your request.

If you have any questions, or want to know exactly what data we keep about you, please contact us.

1. Purpose, data and retention period

We may receive or collect personal data for a number of purposes connected with our business operations, including the following:

Contact — by telephone, post, e-mail and/or web forms
Payments
Newsletters
To provide service for services or products that a customer wants to buy or has bought
Collecting and analysing statistics for website improvement
To be able to offer personalised products and services

2. Sharing with other parties

We only share or disclose this data to processors for the purposes mentioned above.

3. Sharing with other parties (legal obligations)

We share personal data if we are required by law or by a court order, in response to a law enforcement agency, to the extent permitted under other provisions of law, to provide information, or for an investigation into a matter related to public safety.

If our site or organisation is taken over, sold, or involved in a merger or acquisition, your data may be disclosed to our advisers and any prospective purchasers and will be passed on to the new owners.

We have concluded a data processing agreement with Google.

4. Security

The security of personal data is of great importance to us. We take appropriate security measures to limit misuse of and unauthorised access to personal data. This ensures that only the necessary persons have access to your data, that access to the data is protected, and that our security measures are regularly reviewed.

5. Third-party websites

This privacy statement does not apply to third-party websites linked to via links on this site. We cannot guarantee that these sites handle your personal data in a reliable and secure manner. We recommend that you read the privacy statements of these sites before making use of them.

6. Changes to this privacy statement

We reserve the right to make changes to this privacy statement. It is recommended that you consult this privacy statement regularly so that you are aware of these changes. In addition, we will actively inform you wherever possible.

7. Accessing and modifying your data

If you have any questions or want to know which personal data we hold about you, please contact us. You can contact us using the details below. You have the following rights:

You have the right to know why your personal data is needed, what happens to it and how long it is retained.
Right of access: you can submit a request for access to the data we process about you.
Right to rectification and completion: you have the right to supplement, correct, delete or block your personal data whenever you wish.
If you give us consent to process your data, you have the right to withdraw that consent and to have your personal data deleted.
Right to data portability: you have the right to request all your personal data from the controller and to transfer it in its entirety to another controller.
Right to object: you may object to the processing of your data. We will comply with this, unless there are justified grounds for the processing.

Please make sure to always clearly state who you are, so that we can be certain that we do not modify or delete data of the wrong person.

8. Submitting a complaint

If you are not satisfied with the way in which we handle (a complaint about) the processing of your personal data, you have the right to submit a complaint to the Data Protection Authority.

9. Contact details

TrackTime, Scheidijk 2, 2440 Geel, Belgium — Website: https://www.tracktime.be — E-mail: karl@tracktime.be